Please note that other companies in the Sony Group are responsible for their respective personal data processing activities in connection with other Sony products and services. These Sony group companies may have their own privacy policies, which are generally available from the relevant websites for those products and services. Click on the relevant section heading to reach that section:
2. Common privacy terms explained
3. Information that we collect as a controller
4. How SNCE uses personal data as a controller
5. Sharing information about you
6. International transfers of your information
7. Security of your information
8. Cookies and similar technologies
9. Access to your information and your rights
10. Retention of personal information
11. Links to other sites
12. Children's privacy
13. Contact us
Sony Network Communications Europe B.V. ("Sony", "we" or "us") develops and markets B2B products and services, including Visilion, Criotive, and mSafety ("SNCE Services") and Nimway.
SNCE is a Sony group company registered in the Netherlands. Sony Network Communications Europe has its HQ registered in the Netherlands and operations in Sweden.
Privacy and data protection law can get technical. Below is an explanation of some of the most common (and important) jargon words used. (Please note this is not legal advice).
You may provide us your personal data in many ways. Examples include:
b. Information we may collect from other sources.
We may also collect personal data from publicly available sources and third parties, including:
Some of our websites and online services provide us with information about your use of them, including:
Where SNCE determines how and why we use personal we collect – i.e. where we are the ‘controller’ – we process it for the following purposes:
When we use personal information for marketing purposes, either, we base the processing on prior consent, where appropriate – e.g when you opt-in to marketing messages, or our legitimate interests to know our customers, keep you up-to-date about our latest products and services, and to personalise your customer experience. SNCE does not use end user data from SNCE Services to target marketing towards end users.
In particular, we may collect, store, track and profile your information to:
You may be given the opportunity to opt-in to (or where applicable law allows, opt-out of) receiving newsletters and other communications from SNCE and/or other Sony group companies. Communications may include details about the latest Sony products and services, upgrades, and special offers in which you may be interested. If you wish to unsubscribe at any time, just follow the unsubscribe information provided in that communication (usually at the bottom). If that doesn’t work feel free to contact us.
You also have the right to object at any time to processing of your personal data for direct marketing in general – just contact us.
SNCE may need to use personal data about our B2B customers’ representatives to enable provision of products or services and to manage our obligations towards them.
Facilitate and process your searches and requests for information when you contact us about our products and services. This processing is based on fulfilling the contract your employer/company has with us or legitimate interest in supporting SNCE products and services in the market.
We work constantly to improve our products and services. We base this processing on our legitimate interests to develop our products and services to better meet customer requirements, to ensure data quality, to develop identity management, and to strengthen network and information security. In this context, we may use personal information:
We may use information collected from monitoring our websites, online services and emails for security purposes. This information may be passed to the police or to other appropriate authorities. We base this processing on our legitimate interests to protect you and our company, systems, employees and partners, or on a legal obligation to cooperate with competent authorities.
We may use personal information to prevent fraud and to investigate violations or our policies. For example, we may use your information such as your device ID(s) to ensure that any discounts relating to any promotions are not being redeemed fraudulently, and to check that a payment is not made fraudulently. In this case, we base the processing of personal information on our legitimate interest to prevent fraud and to provide benefits only to our customers.
We may also use personal information to comply with applicable laws, regulations and court orders and to comply with valid legal information requests from such bodies. We may use your personal information to enforce or defend the legal rights of any Sony group company or the terms and conditions of any Sony product or service. In this case, we base the processing on a legal obligation to which Sony is subject or on our legitimate interest to defend our legal rights.
We may create anonymous, aggregated statistics about the use of our websites, content, products, and services.
We may link or combine information that we collect about you with information received from other Sony group companies or elsewhere to help us better understand and serve your wants and needs and help us provide better, personalised services, content, marketing and adverts.
In general, SNCE does not sell, rent, or otherwise disclose personal data to third parties without consent.
However, there are exceptions:
We may use third party service providers (either data processors or data controllers) to process your personal information for the purposes outlined above. For example, for fulfilling orders, delivering packages, sending postal mail and emails, providing marketing assistance, processing credit card payments, providing fraud checking services and providing customer services. Our data processors operate only in accordance with our instructions, in line with this policy, and are subject to appropriate confidentiality and security obligations.
We may use and/or disclose: (i) to government bodies and law enforcement agencies to prevent fraud, to comply with the law and to meet a reasonable request from such bodies; (ii) to third parties (including professional advisors) to enforce or defend the legal rights of any Sony group company or the terms and conditions of any Sony product or service; (iii) to a purchaser or seller, and its and our professional advisors, in connection with a corporate event such as a merger, business acquisition or insolvency situation.
We may share these with any third party (such as our partners, advertisers, industry bodies, the media) and/or the general public (as you cannot reasonably be identified).
If we offer a forum or similar upload area, content you upload and share (including without limitation messages, photos, videos, and links) may be viewed and/or downloaded by other users. You should not expect any information that you make available to others via SNCE’s online services to be kept private or confidential. Content and links that you share might, for instance, be forwarded by your recipients to others. You should always exercise discretion when using such services.
SNCE is part of the Sony group, which is a global organisation. For the purposes explained in this policy, we may transfer your information to Sony group companies (including service providers operating on their behalf) and other third parties in countries which do not have the same level of data protection laws as those in the country where you are located.
Sony uses several legal mechanisms, including EU Standard Contractual Clauses, to help ensure that your rights and protections travel with your data. Each Sony group company will comply with, and ensure the subsuppliers comply with, Sony’s internal policy relating to processing of personal data which complies with the key data protection principles of fair handling of personal information and ensuring adequate level of protection of personal information.
Please contact us for further information regarding international data transfers.
If you would like a copy of the personal information that we store about you in our customer databases, please contact us. We reserve the right to charge a fee for this if permitted by applicable law.
Your local laws may provide you certain legal rights relating to privacy and personal data.
In Europe: You have the right to access your personal data held by us, obtain a copy of it, have us correct it, and have us delete it. You have the right to object to certain types of processing and to withdraw consent you may have given (note this does not affect any processing done before you revoked your consent and we may have other grounds on which to continue to process your data). You have the right to data portability, i.e. the right to receive your personal information in a structured, commonly used machine-readable format and transmit your personal information to another data controller.
To exercise these rights, contact us. We may ask you for proof of identification to verify it is really you making the request.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may contact us or your local data protection authority.
We will only retain your personal information for as long as is reasonably necessary for the various purposes set out in this policy or to otherwise comply with applicable laws and regulations concerning the mandatory retention of certain types of information.
Some of our websites may contain links to other websites that are not operated by SNCE including websites operated by other Sony group companies. While SNCE tries to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security or privacy practices of those other websites. You should view the privacy and cookie policies displayed on those websites to find out how your personal information may be used.
SNCE considers a child to be anyone under the age of 16. We do not knowingly seek or collect personal information from or about children.
Post: Sony Network Communication Nordics, filial till Sony Network Communications Europe B.V., Mobilvägen 4, Lund, 223 62, Sweden.