Please contact your local IT support if you are experiencing technical issues. If they are unable to solve it, or you can't find the information you're looking for, send your query to support@nimway.com
Please note: Nimway is tailored to each customer and some of the information below may not be applicable for your installation.
What is Nimway?
Nimway is an easy-to-use smart office solution that helps you find available meeting rooms and available seats, arrange spontaneous meetings, locate your colleagues and find your way around a large workspace.
What data does Nimway collect?
Email address, name and profile photo (optional) will be collected from the mobile device through the Nimway application. This data is used to represent the user in the Find a colleague feature.
Device ID is collected at most API calls. This ID is used to distinguish data if a user has multiple mobile devices.
Do you collect information about my meetings?
If Nimway has been granted permission to access your calendar, the meeting start and end times, meeting headers and locations will be collected for the current day. This information will be used for wayfinding via the digital floorplans, the agenda in the mobile app, and “time-to-leave” notifications.
Why should Nimway have write access to users’ calendars?
The write permissions of users’ calendars are used to enable users to book and cancel rooms and desks through the Nimway app.
How do I find an available room or workspace?
To find an available room or workspace with your app, simply look for a green room/workspace on the map. Or, tap the blue button on the bottom right of the screen to find the nearest available room/workspace. To filter your selection choose between the options at the top of the screen.
How do I book a room?
To book a room in the mobile app, tap the room that you want to book and then tap “Book” in the bottom of the screen, or select an available slot in the room’s calendar. To book a room with the room panels outside meeting rooms, simply tap “Book” and choose the length of meeting that suites your needs.
How do I book a desk?
To book a desk, either tap the desk on the map and scroll down to the desired time slot in the desk’s agenda, or tap the blue button at the bottom right of the screen to bring up the “Find available workspace” panel. Tap “Workspace” and filter your selection between the options at the top of the screen. Choose “Start” and “End time” and Nimway will find a suitable desk for you.
How do I find a colleague?
To find a colleague with the mobile app, simply tap the search field and type the name of the colleague. The colleague’s approximate location will appear on the map.
Why can’t I find my colleague's position?
You will get “Unavailable at the moment” if any of the following conditions apply:
Why do I get a notification every time someone searches for me?
Regardless of whether you are sharing your position or not, you will always get a notification when someone searches for you. If you don’t want to receive these notifications, you can turn them off in the phone settings.
How do I report a problem?
To report a problem in the office, tap the menu icon at the top left of the screen in the app, and select “Report a problem”. Explain the issue briefly, take a picture and add a location if needed. You can report any type of office related problems such as a printer not working, a broken chair or anything else you wish to report to facility services.
Where can I see my agenda for today?
Your daily agenda is displayed in the bottom of the screen, swipe up to access it in full. The agenda displays all meetings in your work calendar, desk reservations, and any office access and parking reservations you have made (if applicable for your company). You can also access it via the Nimway main menu where you tap “My agenda”.
How do I see my location in Nimway?
In the mobile app, your location is indicated with a red dot. If you can’t see the red dot, check the following:
When is my personal bubble ("Nimbubble") shown on the digital floorplans?
Your personal bubble is shown if you walk up to a floorplan with your Nimway enabled phone within the timeframe 10 minutes before to 5 min after a meeting starts. The following preconditions must be met for this function to work:
What does the floorplan look like when my meeting is on another floor or building?
If you have a meeting on another floor or in another building, the bubble will refer you to the correct floor or building.
Slow or missing bubbles
There are a few different things that could explain this experience.
The floorplan will register when your phone is nearby via Bluetooth. If you, for example, have a thick phone case it will affect the signal strength and then you have to get closer to the screen before the phone and the screen “see” each other. This would delay the bubble. When you open the case to restart the app, you also strengthen the Bluetooth signal.
For iOS, bubbles can be slowed down if your phone has wi-fi turned on. We have seen that it can take 15-45 seconds to move between wi-fi access points. For Android, we have been able to force communication on LTE if wi-fi does not work within ~ 5 sec and thus minimized this delay there.
Can I see who has searched for me in the past?
In the Nimway main menu, tap Settings and then “Search log”.
How long do I have to stay at / away from the workplace for the sensor to indicate that I am in place / have left the place?
A chair is red for 5 minutes after the last movement is registered. Depending on the setup at your workplace, it turns yellow for an additional X minutes before it turns green.
How your company has chosen to set the yellow time is governed by what “rules” you have in the office regarding how long you are allowed to hold a table, even if you do not use it. The default time is based on being able to go to the toilet, get a coffee or make a short call.
Can the sensors register and save data about me as an individual?
No, the sensors only register movement.
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