Delays are difficult to avoid entirely. One crucial aspect of handling delays effectively is keeping customers reassured and maintaining their trust in you to do your job. What is the best way to maintain this trust? How can logistics companies improve customer relations?

In an ideal world, on-time deliveries could be guaranteed. Unfortunately, in the real world consistently delivering on time can be quite a challenge. There are obstacles across the whole supply chain that can delay shipments, be they bottlenecks, damage to cargo, issues at customs or even a global pandemic, unexpected delays never feel far away.

Today, many shipments involve multiple transport modes and include trans-shipments. Every additional step increases the risk of something going wrong. And when goods and assets do not arrive on time, production may come to a standstill, causing lost production and possibly material waste.

There are already numerous tracking solutions available on the market. In different ways, they each contribute to improving visibility and logistics performance. This article explores existing and emerging technologies, and what their strengths and weaknesses may be.